Question 1

Shipping and Delivery Info

Accepted Answer

Please note that shipping dates are estimated and not guaranteed. Due to high order volume on cake jars, please note that production time typically ranges from 7-10 business days (Depending on the order volume), but may be shorter or longer depending on product demand. This time frame does not include shipping transit time, and you agree to this process by placing your order. We appreciate your patience as we work diligently to fulfill every order promptly. An email with detailed shipping information will be sent within 24-48 business hours after the pre-order period concludes.

Shipping Information:
Packaging and Quality Assurance
To preserve the exceptional quality of our desserts, each order is carefully packed in an insulated container with a reusable, non-toxic ice pack. This packaging helps maintain optimal temperature throughout transit, ensuring your desserts arrive fresh and ready to enjoy.

At Beauty in the Bakery (BITB), we ship all orders through UPS, our trusted third-party shipping carrier. To ensure the freshness and quality of your desserts, we follow these shipping schedules:

For the best experience, we strongly recommend choosing the fastest shipping option to guarantee your desserts arrive as fresh as possible!

• UPS 2nd Day Shipping: Orders are shipped Monday through Wednesday, excluding holidays.
• UPS Next Day Air Shipping: Orders are shipped Monday through Thursday, excluding holidays.
• USPS Priority Shipping: Orders are shipped Monday through Thursday, excluding holidays.

Please note: We are unable to deliver to P.O. boxes. All shipments require a valid street address.

Packaging and Quality Assurance:  
To preserve the exceptional quality of our desserts, each order is carefully packed in an insulated container with a reusable, non-toxic ice pack. This packaging helps maintain optimal temperature throughout transit, ensuring your desserts arrive fresh and ready to enjoy.

Delivery Guidelines:
• We instruct the carrier that no signature is required to prevent delays that could affect product freshness. If no one is home, the carrier may leave the package at your door.
• Once your tracking information is provided, please monitor it closely and make arrangements to retrieve your package promptly.
• Carriers may choose, at their discretion, not to leave packages if they feel it is unsafe. In such cases, they will leave instructions for rescheduling delivery or pick-up.

Please be aware that we are not responsible for delivery delays due to weather, holidays, or other unforeseen circumstances beyond our control.

Important Policies:
• All sales are final: no cancellations, refunds, or exceptions.
• We cannot be held responsible for delayed or undelivered orders due to incorrect or incomplete shipping information. Please ensure your address includes the correct zip code, apartment or unit number, and proper street designation (e.g., Blvd., Rd., Ave.).

Question 2

How To Storage Desserts

Accepted Answer

Storage Recommendations:
• We strongly recommend refrigerating your desserts upon arrival.
• If refrigeration is not an option, desserts should be consumed within 2 days of delivery.
• Unopened or tightly sealed jars can remain fresh in the refrigerator for up to 2 weeks (Recommended 7 days) or in the freezer for 6 months.

Packaging and Quality Assurance:  
To preserve the exceptional quality of our desserts, each order is carefully packed in an insulated container with a reusable, non-toxic ice pack. This packaging helps maintain optimal temperature throughout transit, ensuring your desserts arrive fresh and ready to enjoy.

Question 3

Refund Policy

Accepted Answer

1. Can I get a refund for my purchase?
Unfortunately, all sales made on our website are final, and we do not offer refunds or exchanges under any circumstances.

2. Why are all sales final?
Due to the nature of our products, particularly dealing with perishable food items, we cannot accept returns or exchanges once the package has left our facility.

3. Are there any exceptions to the no-refund policy?
No, our no-refund policy applies to all purchases made on our website without exceptions.

4. Why can't cakes or any items on your website be returned or exchanged?
Cake, other desserts items cannot be returned or exchanged (This includes merch) due to health and safety regulations. Once the package leaves our facility, we cannot ensure the quality and safety of the products for resale.

By adhering to our no-refund policy, we aim to provide clarity and consistency in our transactions while ensuring the highest standards of quality and safety for our customers. If you have any further questions, please feel free to reach out to our customer service team for support at Support@beautyinthebakery.com

Question 4

Pre-Ordering Process

Accepted Answer

HOW DOES PRE-ORDER WORKS?

1. When can I pre-order cake jars or any desserts?
Pre-orders for ALL desserts are accepted until the conclusion date specified by the bakery. It's recommended to place your pre-order before this date to ensure availability.

2. When will I receive information about the shipping of my pre-ordered desserts?
After the pre-order concludes, an email will be sent within 24-48 business hours with the starting date for shipping. However, please note that the starting shipping date does not guarantee that your package will be shipped on that exact day.

3. How are pre-ordered desserts shipped?
Pre-ordered desserts are shipped in batches, typically 1-3 batches, based on the sequence they were received. Each batch is processed systematically to ensure timely delivery and freshness.

4. When can I expect my pre-ordered desserts to be shipped?
Shipping batches are processed in the sequence that orders were received. While every effort is made to expedite the process, shipping times may vary based on order volume and other factors. Rest assured, your order will be processed efficiently to maintain quality and freshness.

5. How are shipping labels handled for pre-ordered desserts?
To streamline the shipping process, all shipping labels are created simultaneously, making it easier for the bakery to process orders efficiently on a daily basis.

By following these guidelines, we aim to provide you with the best experience possible when pre-ordering your cake jars. If you have any further questions, feel free to reach out to our customer service team for assistance at Support@beautyinthebakery.com

Question 5

Local Pick-Up Policy

Accepted Answer

GA PICK-UP DETAILS: For those opting for dessert pick-ups in the state of GA ONLY (Lawrenceville, GA), please note the following details:

Pick-Up Location:
Details will be sent via email, including the pick-up location, date, and a few time slots for you to choose from.

Important Instructions:
1. Please arrive within the designated pick-up window for a smooth process. (Example: If your pick-up time is 4pm, arrive 5-10 minutes early.)
2. Upon arrival, provide your order number and name for verification.
3. If someone else is picking up on your behalf, ensure they have a copy of your order confirmation.
4. All orders are prepared fresh, so please arrive on time to ensure optimal dessert quality.

**IMPORTANT PICK-UP DETAILS:**  
- If you cannot pick up your order within the specified time, contact us hours in advance to arrange an alternative time on the same date. 
- Orders not picked up within the designated time frame will be subject to cancellation without a refund.
- We allow a 10-minute grace period. If you're not there within that period, your order will be subject to cancellation without a refund.

IMPORTANT FACTS:  
NO SHOW! NO REFUND!  
ALL SALES ARE FINAL! NO REFUND!

For any questions or concerns, feel free to reach out to us at support@beautyinthebakery.com. Thank you for your support, and we look forward to seeing you at pick-up!

Question 6

Vicky Cakes x BITB Bressert Mix Kit Shipping Info

Accepted Answer

Shipping information:

The Bressert Mix Kit ships and arrives within 2-5 business days, depending on your location. If we sell out of our stocked boxes, pre-orders will begin, and the estimated shipping start date will be listed at pre-order checkout.

Order now to secure your box!

BITB INFO

BEAUTIFUL SWEET VIBES

BEAUTY IN THE BAKERY NOTES